Return Policy

At Himalaya’s Care, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process within our policy guidelines.

Eligibility for Returns

We accept returns under the following conditions:

  • The return request is made within 14 days of purchase.
  • The product is unused, unopened, and in its original packaging.
  • The product is not listed as a non-returnable item (see below).
  • Proof of purchase (order confirmation or receipt) is provided.

🚨 Important: We cannot accept returns of opened or used items due to health and safety reasons.

 

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened, used, or partially consumed products.
  • Items purchased with a final sale or clearance label.
  • Gift cards or promotional items.
  • Any item returned after 14 days from the purchase date.

 

How to Initiate a Return

If your order meets the return eligibility criteria, follow these steps:

  • Contact us at [info@himalayascare.com or support@himalayascare.com] with your order number and reason for return.
  • Our team will review your request and provide return authorization & instructions.
  • Pack the item securely and ship it back using the provided instructions.
  • Once received and inspected, we will process your refund within 5-7 business days.

🚚 Return Shipping Costs:

  • If the return is due to our error (wrong or damaged item), we will cover the return shipping cost.
  • If the return is due to customer preference, the customer is responsible for return shipping fees.

 

Refund Process

Once your return is received and inspected:

  • If approved, a refund will be issued to your original payment method within 5-7 business days.
  • If denied, we will notify you with an explanation.
  • Original shipping fees are non-refundable unless the return is due to an error on our part.

 

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Photos of the damaged or incorrect item
  • Your order number

We will arrange a replacement or refund based on the issue.

 

Exchanges

We do not currently offer direct exchanges. If you need a different product, please return the original item and place a new order.

We currently do not offer exchanges for different products. However, if your product is defective or damaged, we will replace it with the same product at no additional cost.

 

Late or Missing Refunds

If you haven’t received your refund after 7 business days, please:

  • Check your bank or payment provider.
  • Contact your credit card company—it may take additional time to process.
  • If the issue persists, reach out to us for assistance.

 

Policy Updates

We may update this policy at any time. Any changes will be posted on this page.

📩 For return or refund inquiries, contact us at: info@himalayascare.com